Customer Support and Grievance Policy

This is a pre-launch draft. FTL – Forever Trading Lines is a developing brand and its company incorporation is pending. This policy will be reviewed and approved by FTL's authorised adult administrator, with professional advice where needed, before any commercial launch.

How to reach us

Use the Support form on our Contact page. Every message receives a ticket number so you can follow it up. Official support email, phone and hours are shown on the Contact page once published.

How we handle requests

• We acknowledge each request and handle it in the order received.
• If a matter needs more time, we will tell you what is happening.
• You can ask for an issue to be escalated if you are not satisfied with the first response.

Grievance officer

A grievance officer will be designated, and their contact details published here, after FTL's incorporation and before commercial launch.

Respectful communication

We ask everyone to communicate respectfully. Abusive messages may not receive a response.